Frequently asked questions

It depends on your stage: • EPC Search (Free): Best for quick ideas and browsing. • Technical Survey (£249): Best if you know what you want (e.g., just a heat pump) and need a specific check. • Retrofit Report: Best if you are planning a whole-house renovation and need a roadmap.

Yes. We are a consultancy, not an installer. We do not take commissions from manufacturers or contractors. This ensures our advice is based on what your home needs, not what we want to sell.

We currently cover the Greater London area and the South East. We are expanding rapidly, so please check our coverage map or contact us if you are outside these areas.

No, we are independent consultants. However, we can help you find trusted installers through our Tender Support service.

A Retrofit Report is a comprehensive plan for improving your home's energy efficiency. It includes a room-by-room assessment, recommended measures, estimated costs, and potential energy savings.

No. An EPC is a basic compliance check. A Retrofit Report is a deep-dive engineering assessment using PAS 2035 methodology. It models your specific wall build-ups, ventilation, and occupancy to give accurate, not generic, advice.

While we design measures to improve your EPC rating, the actual uplift depends on the measures you choose to install. Our report will show you the projected EPC rating for different scenarios.

The report includes current performance analysis, a staged improvement plan, cost estimates, payback periods, carbon savings, and guidance on next steps.

Typically, we can book a survey within a week, and the report is delivered 5-7 working days after the site visit.

Yes. The report includes a 'Scope Summary' designed for builders. If you need more help, our Tender Support service can manage the quoting process for you.

A targeted inspection focused on specific issues or single measures, such as feasibility for a heat pump, solar PV, or diagnosing damp problems.

It can cover heat pumps, solar panels, internal/external wall insulation, damp diagnosis, and ventilation systems.

Yes, it provides the technical specification needed for installers to give accurate quotes for the specific measure assessed.

If you are considering multiple measures or a whole-house renovation, a Retrofit Report provides a holistic view and ensures measures work together effectively.

It retrieves public data about your property's energy performance and provides a preliminary overview of potential improvements.

You can still use our tools by entering details about your property manually to get an estimated assessment.

It is based on available data and assumptions. For a guaranteed and accurate assessment, a physical survey (Retrofit Report) is required.

Yes, the provisional report is a great starting point. You can upgrade to a full Retrofit Report to turn it into an actionable plan.

Installers often quote for different specifications. We ensure all quotes are for the exact same work, making them directly comparable.

We prepare the tender pack, identify suitable contractors, manage site visits, and analyse the returned tenders to recommend the best value.

We typically approach 3-5 vetted installers to ensure you get a good range of competitive quotes.

No, never. We work solely for you.

No, we act as your project manager / contract administrator, overseeing the main contractor to ensure quality and compliance.

We manage the contract, quality control, payments, and timeline. The contractor manages their site, workers, and materials.

Typically weekly or fortnightly, and at key milestones (e.g., before closing up walls).

We assess the validity and cost of any variations before they are approved, protecting you from unjustified extras.

It can, if done poorly (e.g., blocking eaves in a loft). Our assessments explicitly check for moisture risks and always specify ventilation upgrades alongside insulation to ensure your home can 'breathe'.

Yes, ventilation strategy is a core part of PAS 2035 and our reports.

We identify the cause of the mould (condensation, rising damp, penetrating damp) and recommend remedial works before or alongside retrofit measures.

Costs vary widely depending on the property and measures. Our Retrofit Report gives you estimated costs for each recommended measure.

Yes, improving efficiency reduces energy demand. However, actual savings depend on future energy prices and how you use your home.

Studies suggest energy-efficient homes can command a premium, but this varies by market and location.

We need access to all rooms, the loft, and the exterior. We may need to take photos and measurements.

Floor plans, previous EPCs, and details of any recent building work are very helpful.

Yes, we can arrange appointments directly with tenants if you wish.